About Register
Why do I need to register to our website?
Registering with us helps you to keep track of your orders and checking orders record history.


By registering will automatically receive any marketing emails?
Yes, it can manually accept or not to automatic receive marketing emails.


By registering will automatically receive any promotion/offer newsletter?
Yes, it can manually subscribe or not to automatic receive promotion newsletter.


By registering will pass or share my details to other?
No, we will not pass or share your details to other. 


What can I do if have forgotten or does not work my password?
You can reset your password at under the login area, then press "Forgot your password?" to reset.


About Payment
What payment methods accpeted?
We are accepts the following payment methods
i) Paypal
ii) iPay88 
iPay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd.

It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of iPay88′s security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act.
(accept Visa/Master Card, Maybank2u, PbeBank, AmBank, CIMBclicks, Webcash, Hongleongconnect, etc.)

iii) Bank Deposit (Online Banking, Cash Deposit, Cheque Deposit or Interbank Transfer)


Why has my bank card been declined?
Please contact your bank will be able to let you know why your card has been declined.


About Balance
What would you do if i transfer extra money to your account?
If your payment such as total RM59, the buyer can enter RM60, we will returning the balance into the parcel when during packing .


About Order
How to Order?
Select your favorites items then press "Add To Cart", after this at top right bar click cart to checkout or remove unneeded items,  after checkout fill up your details then next step chosen your payment. 


How can i check on the status of my order after purchased?
Registered customer can check on "my order" to know the status. More information about payment click here.
Payment Status 
Pending - It selected bank transfer, bank in to bank account was provided when order submit.  
Paid - Payment was successful.
Unfulfilled - Order not yet shipped 
Fulfilled - Order shipped with tracking number provided.


How can i track the status of my order?
You can check on www.poslaju.com.my/track-trace/ to follow up process deliver or emails our customer care email: support@caseofmine.co


Can i cancel my order?
No, you must inform us to request if you confirmed to cancel.


Why my order has been cancelled?
We will cancel 2 kind of orders which are fraudulent order and pending order. 


About Defective Product
What can i do if received an order with an incorrect item / less item / damaged item?
You necessary inform with us within 48 hours to our customer care support@caseofmine.co to do resend, return or exchange .